Privacy Policy

1. Introduction

Backtrix Technologies (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

We collect the following types of information:

Personal Information (provided by you):

• Full name
• Email address
• Phone number
• Professional status (student/professional)
• Program preferences and interests
• Billing information (processed via Zoho Payments — see Section 5)

Automatically Collected Information:

• IP address
• Browser type and version
• Pages visited and time spent
• Referral source
• Device and operating system information

3. How We Use Your Information

• To process course enrollments and payments.
• To communicate with you about your enrollment, batch schedules, and program updates.
• To respond to inquiries and provide customer support.
• To send relevant updates about our programs and services (with your consent).
• To improve our website, services, and user experience.
• To comply with legal obligations.

4. Data Storage and Security

Your personal information is stored securely in encrypted databases. We implement industry-standard security measures including:

• Encrypted data transmission (TLS/SSL).
• Secure database storage with access controls.
• Regular security assessments and monitoring.
• Minimal data retention — we only keep data as long as necessary for the purposes outlined in this policy.

5. Payment Processing

All payment processing is handled by Zoho Payments, a PCI-DSS compliant payment processor. Key points:

• We do not store your credit card, debit card, or bank account details on our servers.
• Payment card information is entered directly on the Zoho Payments secure checkout page.
• We only receive a confirmation of payment status and a transaction reference ID from Zoho.
• For Zoho's privacy practices, please refer to Zoho's Privacy Policy.

6. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With Zoho Payments for processing transactions.
• With legal authorities when required by law or to protect our rights.
• With service providers who assist in operating our website (e.g., hosting, analytics), bound by confidentiality agreements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal and contractual obligations).
• Opt out of marketing communications at any time.

8. Cookies

We use essential cookies to ensure our website functions properly. We may use analytical cookies to understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

9. Contact

For privacy-related inquiries or to exercise your rights, contact us at:

Email: academy@backtrix.com
Phone: +91 7977095089
Address: Innov8 Orchid Centre, 3rd Floor, Golf Course Road, Sector 53, Gurugram, Haryana, 122002, India